Transparency in Care: Driving Change Through Dashboards

Background:
EMS professionals care for patients every day, diligently completing patient care records. While billing, care coordination, and record keeping are critical information uses, mountains of data present opportunities to be leveraged to strengthen patient care, support system initiatives, and enhance the health of the community.
The COVID pandemic provided a silver lining in demonstrating the value and impact that public facing dashboards can have on partners, stakeholders, and the broader community.
Value:
Dashboarding of local EMS data benefits both the system and the community. By visualizing and mapping community trends a system can better distribute resources, target inequities, and improve gaps in care. Likewise, by understanding the care provided by often undervalued EMS systems, stakeholders and decision makers can appreciate the lives saved, the community impact, and the need for continued resource support.
Action:
This talk will outline basic elements and best practices of a successful EMS dashboard, discuss the risk/value proposition of data transparency, and demonstrate the opportunities that exist in improving patient care and system resource needs.
Focusing on specific case examples, we will discuss solution-based models of public facing, transparent dashboards including design characteristics, software platforms, and data elements.
Take your system to the next level.