Chief Transformation Officer MedStar Mobile Healthcare FORT WORTH, Texas
Disclosure(s):
Matt S. Zavadsky, MS-HSA, NREMT: No financial relationships to disclose
The magic of Disney is experienced differently as an adult compared to a child. There are key things that Disney does exceptionally well that creates magical experiences for their guests, both young and old. Disney’s culture and approach to the guest experience contain important lessons for EMS agencies, our leaders and our providers. This insightful and humorous session will walk participants through the presenter’s recent experience at Walt Disney World and illustrate how they ‘Disney Factor’ can and should be applied to EMS.
Learning Objectives:
Learn the importance of branding as it relates to the EMS profession and your agency.
Learn how to create an immersive, magical experience for your employees and patients.
Understand how paying attention to the 1,000 little things create a magical immersive experience.
