Managing MIH Operations with a Remote Workforce

Friday, September 22, 2023

9:45 AM – 10:45 AM East Coast USA Time

Location: 245

Co-Speaker(s)

Tira Card, M.S., EMT-P, CP-C (she/her/hers)

Clinical QA and Training Specialist
Zoll Medical Corporation
Bridgeville, Pennsylvania
Melissa Butscher, CP-C, EMT-P (she/her/hers)

Community Paramedic Supervisor
Allegheny Health Network
Pittsburgh, Pennsylvania

Disclosure(s):

Tira Card, M.S., EMT-P, CP-C: No financial relationships to disclose

Melissa Butscher, CP-C, EMT-P: No financial relationships to disclose

Working with an autonomous and remote workforce creates its own unique challenges. The management of such a team requires operations and overall management styles to be flexible and non-traditional to a typical chain of command. Creative use of talent and strengths among team members, not only helps gain and build trust between management and team members, but it also allows team members to learn how to lean on each other, even in a remote or hybrid work style.

Learning Objectives:

Upon completion, participants will be able to discuss how autonomy motivates team members, and ways to support that autonomy.
Upon completion, participants will be able to understand Social Exchange Theory and the Theory of Motivation and their unique roles in motivating and connecting with a remote workforce.
Upon completion, participants will be ale to give examples of thing that have and have not worked, for a large health network's MIH program.