Assistant Vice President Northwell Health System Center for EMS Syosset, New York
Disclosure(s):
Abdo Nahmod, n/a: No financial relationships to disclose
CEMS randomly solicits feedback from 35% of the patients who are treated and transported by our service each month. Beginning in July 2020, CEMS also sends an electronic survey to patients that provide a mobile phone number to the EMS crews. With the results of this survey, we’re able to evaluate our service and compare our agency to others nationwide.
Learning Objectives:
Upon completion the participants will use actionable information, design, methodology and valid data in their EMS agency.
Upon completion the EMS clinicians and leaders will identify the best practices and solutions for relevance to the EMS community.
Upon completing the participants will provide feedback on the value of real-time EMA Patient Survey results.
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